mk123 Privacy Policy

1.1 Information provided when registering an account

When you create an account at mk123, we collect the following personal information—

• Full name (and name as on national ID)
• Date of birth (to confirm you are 21+)
• Email address
• Contact phone number
• Payment details (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
• Documents required for account verification

1.2 Platform usage data

When you use the platform, we automatically record the following technical data—

• IP address and network access logs
• Device type, browser, and operating system
• Click and browsing patterns on the website
• Login and logout timestamps
• Game history and betting details
• Data collected from cookies and similar technologies

1.3 Communication records

When you contact our customer support team via Live Chat or email, we store those communication records. This data is used to improve service quality and resolve any issues that arise.

2.1 To provide services

We use your personal information for the following purposes—

• Creating and managing your mk123 account
• Processing deposits, withdrawals, and payments successfully
• Approving bonuses and promotions
• Sending you game and service updates relevant to you
• Providing 24/7 customer support

2.2 Security and Fraud Prevention

We use your data in the following ways to keep the platform secure and prevent unauthorized activity—

• Monitoring for unauthorized access and financial fraud
• Identity verification (KYC)
• Protecting data with advanced SSL encryption
• Maintaining fair play on the platform

2.3 Legal Compliance

There may be situations where we are required to process your information in accordance with applicable laws and regulations. If so, we will notify you in advance.

3.1 What Are Cookies

Cookies are small files saved in your browser when you visit our website. They help remember your preferences and keep the platform running smoothly.

3.2 Types of Cookies We Use

• Essential Cookies — required for the platform's core functions to work
• Functional Cookies — remember your preferences and language selection
• Analytics Cookies — collect usage data to help us improve the platform

You can disable cookies through your browser settings. Note, however, that some platform features may not work properly if you do.

4.1 Data Sharing Policy

mk123 does not sell, rent, or share your personal information with third-party companies for commercial purposes in any way. Your data is used only for purposes related to delivering our services.

4.2 Limited Cases Where We May Share Data

Your data may be shared with third parties only in the following cases—

• Payment Providers — only payment-related data is shared with providers such as KBZPay, Wave Money, AYA Pay, and CB Pay that process your deposits and withdrawals
• IT Service Providers — technology companies contracted with us to operate the platform
• Legal Requests — disclosed to the relevant authorities when required by law

In cases where data is shared with these third parties, they are contractually required to handle your data to the same protection standards we apply.

5.1 Data Retention Period

We will retain your personal information for as long as you are actively using the platform. Even after you close your account, we may retain your data for a legally required period. This period may vary for financial records and gaming history.

5.2 Requesting Data Deletion

You may request that we delete the personal data we hold about you. You can send this request to [email protected]. However, not all data can be deleted immediately due to legal and financial requirements — in such cases, we will explain the reasons clearly.

6.1 Technical Safeguards

mk123 uses advanced technologies to protect your personal information—

• SSL Encryption — all data transfers are protected with TLS/SSL protocol
• Database Protection — the database is secured with access controls and encryption
• Firewall and Network Security — firewalls and network monitoring tools are used to block unauthorized access
• Two-Factor Authentication — account access is protected with two-factor authentication (2FA)

6.2 Operational Safeguards

Our staff can only access data that is necessary for their work. They attend regular data security training and have signed ethical data handling agreements. If a data breach occurs, we have procedures in place to detect it immediately and notify you as quickly as possible.

7.1 Right to Access

If you would like to see what personal data we hold about you, contact us at [email protected]. We will respond within 14 days unless there is a legal reason we are required to decline your request.

7.2 Right to Rectification

If you believe any of your personal data is incorrect, let us know — we will correct it right away. Making this correction will not affect your access to our services.

7.3 Right to Data Portability

You can request a copy of the data you have provided to us in a portable format. Send your request to [email protected] and we will process it as quickly as we can.

7.4 Right to Object

If you believe we are processing your data in a way that is not in your interest, you have the right to object. We will carefully review your objection and explain our decision to you.

The mk123 platform is intended for users aged 21 and above. We do not intentionally collect data from anyone under 21. We verify date of birth during account registration, and if we become aware that someone under 21 has attempted to access the platform, we will immediately close that account and delete their data.

We may review and update this Privacy Policy from time to time. If there are changes that you should be aware of, we will announce them on the platform and update the "Last Modified" date at the top of the policy. Continuing to use the platform after any changes have been made means you accept the updated policy.

If you have any questions, requests, or concerns about this Privacy Policy, you can reach our customer support team—

• Live Chat — Available 24/7 in Myanmar language via Live Chat on the mk123 platform
• Email — [email protected]

We aim to respond to all data-related requests within 14 days. For more complex cases, if we need to extend that period, we will notify you in advance.